Customer Service Advisor - Homecoming - Alabang 2026

Concentrix

Muntinlupa, Philippines
Not specified
Strong customer service orientation
Ability to work in fast-paced environment
Effective verbal and written communication
Concentrix is seeking a Customer Service Advisor for their Alabang location in Muntinlupa, Philippines. The role involves providing customer support through various communication channels, ensuring satisfaction through effective problem resolution, and maintaining a strong service orientation

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • Essential functions include ensuring service delivered meets contractual Key Performance Indicators (KPIs) and clarifying customer requirements to provide appropriate resolution.
  • Candidates must be able to rotate shifts as needed and demonstrate patience while maintaining a pleasant and professional tone in all customer contact situations.

Matching Summary

Match Score: 70

Concentrix is seeking a Customer Service Advisor for their Alabang location in Muntinlupa, Philippines. The role involves providing customer support through various communication channels, ensuring satisfaction through effective problem resolution, and maintaining a strong service orientation.

Skills & Requirements

Must-have

  • Strong customer service orientation
  • Ability to work in fast-paced environment
  • Effective verbal and written communication

Nice-to-have

  • Demonstrate empathy with customers
  • Skilled in multi-tasking and flexibility
  • Experience with call tracking databases

Key Requirements

  • High school diploma required
  • Three to six months of relevant experience preferred
  • Strong computer navigation skills and PC Knowledge

Work Rights

Not specified

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