TOPPAN Edge Inc. is seeking a Senior Software Support Engineer to provide third-level application support for its Global Payment Hub SaaS solution. The role involves troubleshooting complex production issues, collaborating with various teams to enhance system stability, and ensuring customer satisfaction
Job Summary
Provide 3rd Level application support for the Global Payment Hub SaaS solution, focusing on troubleshooting and root cause analysis of complex production issues.
Support cloud-native services running on Azure (AKS, Azure Functions, Azure Service Bus) and troubleshoot data-related issues using PostgreSQL.
Work closely with Engineering, QA, DevOps, and Product teams to ensure system stability, high availability, and customer satisfaction.
Matching Summary
Match Score: 85
TOPPAN Edge Inc. is seeking a Senior Software Support Engineer to provide third-level application support for its Global Payment Hub SaaS solution. The role involves troubleshooting complex production issues, collaborating with various teams to enhance system stability, and ensuring customer satisfaction.
Skills & Requirements
Must-have
.NET Core/.NET 8 backend services
Azure PaaS services
PostgreSQL and SQL
AI-based alerting and monitoring system
payments, bank connectivity, cash visibility, and forecasting workflows
Nice-to-have
Fintech or financial systems support
RESTful APIs, event-driven systems
Blazor-based applications
Git, Jira, and ticketing workflows
Key Requirements
Bachelor’s degree in Computer Science or related field
4+ years of experience in Software Support, Application Support, or Software Engineering
Excellent written and spoken English
Strong experience troubleshooting .NET Core/.NET applications and Web APIs
Solid knowledge of Azure PaaS services, Docker, Kubernetes, and CI/CD pipelines
Strong experience with PostgreSQL and SQL-based investigations
Experience with secure systems, authentication, and identity providers