Blink Health is seeking a Senior Manager for Outbound Customer Service in Pittsburgh, PA, to lead a team focused on improving patient engagement and conversion rates. The ideal candidate should have extensive experience in customer operations, strong leadership skills, and an analytical mindset
Job Summary
The role involves leading a team of over 70 people to improve patient engagement and conversion rates in the healthcare sector.
Candidates must possess an analytical mindset to interpret data and drive actionable improvements in outbound call campaigns.
Blink Health is described as the fastest-growing healthcare technology company dedicated to making prescriptions accessible and affordable.
Matching Summary
Match Score: 85
Blink Health is seeking a Senior Manager for Outbound Customer Service in Pittsburgh, PA, to lead a team focused on improving patient engagement and conversion rates. The ideal candidate should have extensive experience in customer operations, strong leadership skills, and an analytical mindset.
Skills & Requirements
Must-have
8+ years outbound calling experience
Manage team of 70+ individuals
Drive conversion and revenue goals
Analyze call metrics and data
Cross-functional stakeholder collaboration
Nice-to-have
Healthcare industry experience
Passion for developing high-performing teams
Ability to thrive in ambiguity
Experience building scalable processes
Key Requirements
Bachelor's degree or equivalent experience
8+ years in outbound calling or customer operations