It Support Technician 2

weke.yale.edu

New Haven, Connecticut, US
Hourly range $35.64; not specified; not specified ...
Exceptional customer service skills
Advanced mac os and windows os proficiency
Troubleshooting hardware and software issues
The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer desktop support

Job Summary

  • The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer desktop support.
  • This role involves end-user support and training, focusing on endpoint technologies (desktops, laptops, mobile devices, etc.), network connectivity, and office equipment.
  • The technician also supports meetings and AV requests.

Matching Summary

The IT Support Technician 2 is responsible for providing a broad range of user support services, including network support, training, and computer desktop support.

Salary

Hourly Range $35.64; Not specified; Not specified

Skills & Requirements

Must-have

  • Exceptional customer service skills
  • Advanced Mac OS and Windows OS proficiency
  • Troubleshooting hardware and software issues
  • Endpoint technology support
  • Network connectivity support

Nice-to-have

  • Microsoft 365 applications support
  • CompTIA A+ certification
  • ITIL processes experience
  • Diagnose hardware issues and facilitate repairs

Key Requirements

  • Eight years of related experience
  • Six years in the same job family at the next lower level
  • High school level education
  • Associates degree
  • Bachelor's degree
  • Equivalent combination of education and related experience

Work Rights

Not specified

Tailored Resume

Cover Letter