Technical Delivery Support Analyst - Talent And Learning

Mosheonline

Warsaw, , Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
Saas enterprise software support
Object oriented programming knowledge
Sql syntax basics
Workday’s Customer Support teams are passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide

Job Summary

  • Workday’s Customer Support teams are passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide.
  • The role involves handling support cases, troubleshooting issues, collaborating with multiple teams, and contributing to knowledge articles to improve service.
  • Workday promotes flexible work schedules, career development, work-life balance, and champions equal opportunities for everyone.

Matching Summary

Workday’s Customer Support teams are passionate about customer service, innovation and excellence, providing 24x7 global support to customers worldwide.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and stock grants; Benefits: Not specified

Skills & Requirements

Must-have

  • SaaS Enterprise software support
  • Object Oriented Programming knowledge
  • SQL syntax basics
  • API client experience
  • 24/7 global support shifts
  • Customer case queue management

Nice-to-have

  • Creative approach and eagerness to learn
  • Collaborative communication skills
  • Resilience under tight deadlines
  • Mentoring and coaching others
  • Experience with web service integrations
  • Knowledge Centered Service contribution

Key Requirements

  • 3 years SaaS software experience
  • Experience with HCM or Talent solutions
  • Basic Object Oriented Programming knowledge
  • Basic SQL query skills
  • API client usage experience
  • Confident verbal and written communication
  • Ability to manage multiple teams
  • Experience in case prioritization and resolution

Work Rights

Not specified

Tailored Resume

Cover Letter