The role involves overseeing daily operations and facilitating the resolution of complex customer needs within a global Customer Support Center
Job Summary
The role involves overseeing daily operations and facilitating the resolution of complex customer needs within a global Customer Support Center.
Candidates will be responsible for driving key performance indicators, mentoring team members, and implementing strategic initiatives to enhance customer experience.
This position requires working in shifts across a 22-hour window to support order management and critical back-office functions for North America, EMEA, and APJ regions.
Matching Summary
The role involves overseeing daily operations and facilitating the resolution of complex customer needs within a global Customer Support Center.
Skills & Requirements
Must-have
8 years minimum experience
5 years Order Management hands-on
2+ years team management
Shift work flexibility required
Complex problem solving skills
Nice-to-have
Quality management experience desired
SAP or Salesforce proficiency
Cross-functional collaboration ability
Process improvement mindset
Data-driven decision making
Key Requirements
Any graduate degree with 8 years total experience
Minimum 5 years hands-on Order Management experience
At least 2 years of direct team management experience