Thomson Reuters is seeking an experienced Associate Solution Architect to enhance their customer service technology ecosystem, focusing on translating customer experience strategies into integrated system architectures. The ideal candidate should have a strong background in customer service technologies and technical architecture, particularly with AI-enabled solutions
Job Summary
Design and evolve customer service and support technology ecosystems, translating customer experience strategies into scalable, integrated system architectures.
Collaborate with cross-functional teams to bring chatbots, learning, help and support, and telephony platforms to fruition, driving architectural innovation.
Thomson Reuters offers a hybrid work model, flexibility with 'Flex My Way', career development, competitive benefits including mental health days, and a culture of inclusion and belonging.
Matching Summary
Match Score: 85
Thomson Reuters is seeking an experienced Associate Solution Architect to enhance their customer service technology ecosystem, focusing on translating customer experience strategies into integrated system architectures. The ideal candidate should have a strong background in customer service technologies and technical architecture, particularly with AI-enabled solutions.
Skills & Requirements
Must-have
Genesys PureConnect expertise
Conversational AI platforms (Kore.ai)
Adobe Experience Cloud knowledge
AWS cloud infrastructure knowledge
Enterprise integration platforms
RESTful and SOAP-based APIs
Event-driven architecture patterns
Nice-to-have
Search and knowledge management platforms
Salesforce AgentForce experience
Enterprise learning platforms (Docebo)
Video content management systems (Kaltura)
Interactive content and assessment platforms
Customer feedback and survey management systems
Key Requirements
Minimum 5 years professional experience in solution architecture
At least 2 years focused on customer service and support technologies
Bachelor's degree in Computer Science, Information Systems, Engineering, or related technical discipline; equivalent professional experience will be considered.