Customer Experience Agent (overnight Shift)

Whatnot

Phoenix, AZ, United States
Not specified; not specified; generous time off po...
Remote
2+ years of email or chat support experience
Overnight shift availability 8pm-5am pst
Weekend availability required
The role involves resolving customer issues regarding payments, orders, shipments, and general questions to ensure a positive user experience

Job Summary

  • The role involves resolving customer issues regarding payments, orders, shipments, and general questions to ensure a positive user experience.
  • Whatnot is the largest livestream shopping platform in North America and Europe, offering a fast-paced environment for career growth.
  • Employees receive comprehensive benefits including health insurance, home office setup allowance, and up to 16 weeks of paid parental leave.

Matching Summary

The role involves resolving customer issues regarding payments, orders, shipments, and general questions to ensure a positive user experience.

Salary

Not specified; Not specified; Generous Time off Policy; Health Insurance options; Home office setup allowance; Monthly allowances for cell phone, internet, wellness, and childcare; 401k match up to 4%; Pension plans internationally

Skills & Requirements

Must-have

  • 2+ years of email or chat support experience
  • Overnight shift availability 8pm-5am PST
  • Weekend availability required
  • Experience with Zendesk, Kustomer, or Intercom
  • Understanding of e-commerce and marketplace operations

Nice-to-have

  • Knowledge of collectibles market
  • Previous startup experience
  • Bachelor's degree or college experience
  • Proactive problem-solving mindset
  • Passion for customer-first outcomes

Key Requirements

  • 2+ years of support experience
  • Must live within commuting distance of Phoenix, AZ hub
  • Bachelor's degree preferred

Work Rights

Must live within commuting distance of Phoenix, AZ hub

Tailored Resume

Cover Letter