Passenger Service Agent (fluent In Italian)

Alliance Ground International (AGI)

Mississauga, Canada
Customer service
Safety and security procedures
Handle customer interactions
As a Passenger Service Agent, you will ensure traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures

Job Summary

  • As a Passenger Service Agent, you will ensure traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures.
  • Responsibilities include handling customer interactions at the ticket counter and gate, assisting with reservations and ticketing, managing baggage issues, and answering travel inquiries.
  • AGI offers a comprehensive benefit package including paid vacation, medical/dental/vision, free uniforms, and on-the-job training, alongside a company-matched 401(k) program and travel discounts.

Matching Summary

As a Passenger Service Agent, you will ensure traveling customers are kept well-informed and are in the right place at the right time, following safety, security, and airline-specific procedures.

Skills & Requirements

Must-have

  • customer service
  • safety and security procedures
  • handle customer interactions
  • flight schedules and fares inquiries
  • meet aircraft at gate
  • dangerous goods procedures

Nice-to-have

  • friendly and outgoing personality
  • outstanding customer service focus
  • energy and enthusiasm
  • respect for team

Key Requirements

  • Speak English and Italian
  • At least 18 years of age
  • High school diploma, GED, or equivalent work experience
  • Authorization to work in Canada
  • Complete SIDA training

Work Rights

Authorization to work in Canada

Tailored Resume

Cover Letter