The role involves managing the existing user base, licenses, profiles, and providing L2 support for a global Salesforce implementation
Job Summary
The role involves managing the existing user base, licenses, profiles, and providing L2 support for a global Salesforce implementation.
You will be responsible for executing configuration changes including Flows, approval processes, dashboards, and reports while troubleshooting user issues.
As an in-house expert, you will establish best practices, maintain documentation, and identify underutilized platform features to prioritize in the product backlog.
Matching Summary
The role involves managing the existing user base, licenses, profiles, and providing L2 support for a global Salesforce implementation.
Skills & Requirements
Must-have
5+ years Salesforce Administrator experience
Sales Cloud certification required
Lightning and App development experience
Flow creation and management skills
Global organization experience preferred
Nice-to-have
ITIL Foundation certificate or experience
Agile best practices knowledge
Strong negotiation and communication skills
Creative problem-solving abilities
Empathetic and professional manner
Key Requirements
Certified Salesforce Administrator
Sales Cloud certification essential
5+ years of experience as a Salesforce Administrator
Experience with Lightning and Salesforce App development