Customer Success Manager (technical)

APPIAN CORPORATION

Boston, United States
On-site
Strategic advisor to empower organizations
Deep understanding of customer business goals
Cultivate impactful stakeholder relationships
Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies

Job Summary

  • Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.
  • Combine understanding of customer needs, business and technical aptitude, and deep expertise in Appian capabilities to enable customers to achieve their unique objectives.
  • Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future.

Matching Summary

Serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian’s software platform with AI, robotic automation, Data Fabric, and other innovative technologies.

Skills & Requirements

Must-have

  • Strategic advisor to empower organizations
  • Deep understanding of customer business goals
  • Cultivate impactful stakeholder relationships
  • Drive measurable business value for customers
  • Communicate confidently across audiences
  • Develop joint roadmaps and success plans

Nice-to-have

  • Passionate team dedicated to accomplishing hard things
  • Advocate for agile practices
  • Mentor colleagues

Key Requirements

  • Bachelor’s degree in a technical field
  • 10+ years of combined experience
  • Experience with agile and software development
  • 5+ years in success management, program management, account management or advisory services
  • Experience implementing enterprise technology solutions
  • Strong understanding of system integration, data architecture, or enterprise architecture

Work Rights

Not specified

Tailored Resume

Cover Letter