The Director of Process Improvement will lead enterprise-wide initiatives to drive performance improvements and customer-centric transformation across Avangrid's utility operating companies
Job Summary
The Director of Process Improvement will lead enterprise-wide initiatives to drive performance improvements and customer-centric transformation across Avangrid's utility operating companies.
This role requires translating analytics into strategic recommendations while managing change across Customer Service, CX, and Digital business lines.
Candidates will receive a competitive salary ranging from $149,000 to $204,000 depending on location, along with a 12% 401(k) match and comprehensive benefits.
Matching Summary
The Director of Process Improvement will lead enterprise-wide initiatives to drive performance improvements and customer-centric transformation across Avangrid's utility operating companies.