Customer Service Representative

BMO

Waterloo, Canada
Base: $34,750.00 - $44,900.00; bonus/equity: may i...
Customer service delivery
Financial solutions advice
Cash transaction management
Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions that are in their best interests

Job Summary

  • Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions that are in their best interests.
  • Supports operational activities including cash management, service requests, and compliance processes while collaborating as a key member of the branch and market team.
  • Offers a comprehensive compensation package including health insurance, tuition reimbursement, accident and life insurance, retirement savings plans, and performance-based incentives.

Matching Summary

Delivers exceptional service to BMO customers and prospects by identifying their needs and providing advice on financial solutions that are in their best interests.

Salary

Base: $34,750.00 - $44,900.00; Bonus/Equity: May include commission and performance-based incentives; Benefits: Health insurance, tuition reimbursement, accident and life insurance, retirement savings plans

Skills & Requirements

Must-have

  • Customer service delivery
  • Financial solutions advice
  • Cash transaction management
  • Digital and self-serve banking support
  • Risk and compliance adherence
  • Collaborative team work
  • Customer needs identification

Nice-to-have

  • Social media and digital tool proficiency
  • Problem solving and flexibility
  • Strong interpersonal skills
  • Resourceful self-starter
  • Professional presence
  • Marketing promotions integration
  • Creative customer experience approaches

Key Requirements

  • Post-secondary degree or certification desirable
  • Basic verbal and written communication skills
  • Basic organizational and collaboration skills
  • No prior experience necessary
  • Compliance with legal and regulatory requirements

Work Rights

Not specified

Tailored Resume

Cover Letter