Base: $30.35 - $35.00ph; bonus/equity: may be elig...
Not specified in the job description.
Client account maintenance
Managing aged loans
Client call leadership
AmeriHome Mortgage is seeking an Operations Account Representative in Westlake Village, CA, to manage client relationships, oversee loan pipelines, and ensure operational efficiency within the mortgage industry. The ideal candidate should have over four years of relevant experience, strong communication skills, and a solid understanding of mortgage processes
Job Summary
As the Operations Account Representative, you will be responsible for the operational management of client relationships, providing quality service by maintaining client accounts.
You'll be responsible for managing active loan pipelines ensuring they are reviewed within established metrics.
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program.
Matching Summary
Match Score: 85
AmeriHome Mortgage is seeking an Operations Account Representative in Westlake Village, CA, to manage client relationships, oversee loan pipelines, and ensure operational efficiency within the mortgage industry. The ideal candidate should have over four years of relevant experience, strong communication skills, and a solid understanding of mortgage processes.
Salary
Base: $30.35 - $35.00/hour; Bonus/Equity: May be eligible for annual bonus/incentives; Benefits: Competitive salaries, ownership stake, medical and dental insurance, time off, 401k matching, tuition assistance, employee volunteer program, wellness program
Skills & Requirements
Must-have
Client account maintenance
Managing aged loans
Client call leadership
Escalation follow-up
Active loan pipeline management
Operational efficiency feedback
Nice-to-have
Client communication SLAs
Documentation review
Withdrawal/cancellation requests
Daily reporting
Pipeline progression to funding
Key Requirements
4+ years of related experience
High school diploma required
Intermediate knowledge of residential mortgage industry
Intermediate knowledge of regulatory compliance
Intermediate proficiency in Microsoft Office Products