Consumer Contact Center Professional I

563

Grand Rapids, Michigan, US
Base salary reflective of pyy grade range across u...
Excellent telephone communication skills
Accurate data entry capabilities
Professional customer service delivery
The role involves handling telephone calls to provide outstanding customer service and solve problems efficiently without unnecessary transfers

Job Summary

  • The role involves handling telephone calls to provide outstanding customer service and solve problems efficiently without unnecessary transfers.
  • Employees are responsible for educating customers about bank products and services while identifying opportunities to up-sell and cross-sell based on needs.
  • Fifth Third Bank offers comprehensive benefits and differentiated compensation designed to support the physical, financial, emotional, and social well-being of employees.

Matching Summary

The role involves handling telephone calls to provide outstanding customer service and solve problems efficiently without unnecessary transfers.

Salary

Base salary reflective of pay grade range across U.S.; Individual salaries vary by skillset, experience, education, and location; Comprehensive benefits included

Skills & Requirements

Must-have

  • Excellent telephone communication skills
  • Accurate data entry capabilities
  • Professional customer service delivery

Nice-to-have

  • Previous call center experience preferred
  • Ability to solve complex inquiries
  • Willingness to learn bank products

Key Requirements

  • High school education or equivalent
  • Basic computer skills required
  • Must be able to perform data entry

Work Rights

Not specified

Tailored Resume

Cover Letter