Customer Service Representative/bdc Administrator

DCH Ford of Thousand Oaks

Thousand Oaks, CA, USA
Base: $20.00 hourly; bonus/equity: bonus opportuni...
Respond to inbound sales inquiries
Schedule and confirm appointments
Maintain crm customer records
Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team

Job Summary

  • Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.
  • This role is critical to our dealership’s success as the first point of contact for many customers, creating a positive experience while generating and managing sales and service appointments.
  • We offer best-in-class industry benefits including competitive pay, medical, dental and vision plans, paid holidays and PTO, 401(k) retirement plan, and vehicle purchase discounts.

Matching Summary

Ford of Thousand Oaks is looking for a motivated, customer-focused BDC Administrator/Customer Service Representative to join our growing team.

Salary

Base: $20.00 hourly; Bonus/Equity: Bonus opportunities based on appointments and manufacturer approvability; Benefits: Medical, Dental, Vision, PTO, 401(k), stock purchase plan

Skills & Requirements

Must-have

  • Respond to inbound sales inquiries
  • Schedule and confirm appointments
  • Maintain CRM customer records
  • Strong phone and communication skills
  • Multitask in fast-paced environment

Nice-to-have

  • Bilingual Spanish skills
  • Friendly and positive attitude
  • Coordinate with sales and service teams
  • Attention to detail
  • Customer-focused mindset

Key Requirements

  • Previous BDC or call center experience preferred
  • Comfortable with CRM systems
  • High School graduate or equivalent
  • 18 years or older required
  • Drug-free workplace compliance

Work Rights

Not specified

Tailored Resume

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