Client Service Manager, Assistant Vice President

State Street UK

Sydney, Australia
Client facing role
Daily servicing of account
Sla requirements
The Client Service Manager is a client facing role, acting as the key contact point for institutional clients and their 3rd party appointed providers

Job Summary

  • The Client Service Manager is a client facing role, acting as the key contact point for institutional clients and their 3rd party appointed providers.
  • As Client Service Manager, you will proactively engage clients to improve satisfaction scores, facilitate product training, and drive continuous improvement across the operating model.
  • State Street provides investment servicing, data & analytics, investment research & trading and investment management to institutional clients, with competitive benefits and development programs.

Matching Summary

The Client Service Manager is a client facing role, acting as the key contact point for institutional clients and their 3rd party appointed providers.

Skills & Requirements

Must-have

  • Client facing role
  • Daily servicing of account
  • SLA requirements
  • Query resolution
  • Proactive client engagement
  • Continuous improvement

Nice-to-have

  • Inspires and motivate others
  • Risk excellence culture
  • Ethical conduct
  • Flexible and solution oriented

Key Requirements

  • 6-10 Years in financial services
  • Prior Client Service Experience
  • Bachelor’s Degree or equivalent
  • Project Management Skills
  • Strong analytical capability

Work Rights

Not specified

Tailored Resume

Cover Letter