Contact Center Ai Solution Consultant

Accenture

Remote
Remote
Google ccai suite of contact center products
Dialogflow cx, agent assist, insights cx
Google gen ai product suite
Accenture is seeking a Contact Center AI Solution Consultant with over 5 years of experience in Google CCAI solutions to join their remote team. The role involves designing and implementing customer experience solutions, driving transformation services, and collaborating closely with clients

Job Summary

  • The SONG practice works with clients across marketing, sales, and services to accelerate business change, focusing on transformation services driven by key offerings like Living Marketing, Connected Commerce, and Next-Generation Customer Care.
  • You will drive design thinking workshops, perform CX management capability assessments, and work with technical teams to convert user requirements into final products, while also collaborating on CCaaS migrations.
  • Accenture offers opportunities to work on transformative projects with G2000 clients, co-create innovative solutions, embed responsible business practices, and develop strategy & consulting acumen in an inclusive culture.

Matching Summary

Match Score: 85

Accenture is seeking a Contact Center AI Solution Consultant with over 5 years of experience in Google CCAI solutions to join their remote team. The role involves designing and implementing customer experience solutions, driving transformation services, and collaborating closely with clients.

Skills & Requirements

Must-have

  • Google CCAI suite of contact center products
  • Dialogflow CX, Agent Assist, Insights CX
  • Google Gen AI product suite
  • Design thinking innovative workshops
  • CX management capability assessment
  • Customer experience at the heart of CX design
  • CCaaS (Contact Center as a Service) migration

Nice-to-have

  • Conversational AI platforms
  • Agile delivery process
  • Responsible business integration
  • Boundaryless collaboration

Key Requirements

  • 5+ years of experience in Google CCAI solutions
  • Experience with Google Gen AI product suite
  • Experience with business stakeholders across multiple geographic areas
  • Thorough understanding of CCAI Framework
  • Storyboarding and compelling story telling
  • Ability to work with ambiguity
  • Strong Analytical skills
  • Excellent verbal and written communication skills
  • Experience working in a large, complex global team environment
  • Ability to work effectively in a remote, inclusive, virtual, global environment

Work Rights

Not specified

Tailored Resume

Cover Letter