Internal Dispute Resolution Specialist

ING

Wyong, Australia
**
Experience managing complex customer complaints
Sound judgment and analytical problem-solving skills
Ability to conciliate and negotiate with sensitivity
** ING is seeking an Internal Dispute Resolution Specialist to join their Customer Excellence team in Wyong, Australia. The role involves managing customer complaints, conducting investigations, and providing high-quality resolutions while contributing to continuous improvement efforts within the organization. **

Job Summary

  • The role involves managing complaints from lodgement through closure, including detailed investigation and assessment to ensure fair resolutions.
  • Employees will handle real-time inbound complaint calls aiming to resolve issues at first contact while maintaining empathetic customer service.
  • The position offers benefits including discounted health insurance, an additional rest day for wellbeing, and a volunteer IMPACT day.

Matching Summary

Match Score: 75

** ING is seeking an Internal Dispute Resolution Specialist to join their Customer Excellence team in Wyong, Australia. The role involves managing customer complaints, conducting investigations, and providing high-quality resolutions while contributing to continuous improvement efforts within the organization. **

Skills & Requirements

Must-have

  • Experience managing complex customer complaints
  • Sound judgment and analytical problem-solving skills
  • Ability to conciliate and negotiate with sensitivity
  • Intermediate knowledge of retail banking products
  • Effective planning and organizational skills

Nice-to-have

  • Proactive and curious mindset
  • Strong interpersonal communication skills
  • Commitment to delivering high-quality service
  • Energized by regulatory changes
  • Customer-centric approach to dispute resolution

Key Requirements

  • Sound judgment in complex scenarios
  • Intermediate retail banking product knowledge
  • Strong analytical and problem-solving abilities

Work Rights

Not specified

Tailored Resume

Cover Letter