Team Leader - Manchester, UK

Maximus

Manchester, United Kingdom
Hybrid
Previous supervisory role experience
Leading teams in busy environments
Performance management and reporting
The Team Leader oversees day-to-day operations for the CX Success Centre, ensuring performance targets and service standards are met

Job Summary

  • The Team Leader oversees day-to-day operations for the CX Success Centre, ensuring performance targets and service standards are met.
  • This role involves line managing a team of Administrators, providing coaching, feedback, and handling disciplinary procedures.
  • The position requires acting as the first point of escalation for issues and deputising for the Operations Manager when necessary.

Matching Summary

The Team Leader oversees day-to-day operations for the CX Success Centre, ensuring performance targets and service standards are met.

Skills & Requirements

Must-have

  • Previous supervisory role experience
  • Leading teams in busy environments
  • Performance management and reporting
  • Contractual target delivery
  • Customer service commitment

Nice-to-have

  • Experience with WCA or PIP delivery
  • Government contractor knowledge
  • Back-office support process knowledge
  • Team Leader diploma certification
  • Continuous improvement mindset

Key Requirements

  • Supervisory experience leading teams
  • Familiarity with contractual targets
  • Performance monitoring skills
  • Commitment to customer service
  • Hybrid work availability (50/50 split)

Work Rights

Not specified

Tailored Resume

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