Itsm Leader (f/m/d)

Danaher UK

Krakow, Poland
Onsite
10 years service management experience
Servicenow cmdb architecture expertise
Itil framework application knowledge
Danaher UK is seeking an ITSM Leader to build and lead a high-performing IT Service Management (ITSM) organization in Krakow, Poland. The ideal candidate will have extensive experience in service management and a strong background with ServiceNow, focusing on establishing a robust Service Asset and Configuration Management (SACM) capability. This role emphasizes leadership, collaboration, and the adoption of best practices across ITSM processes

Job Summary

  • The role involves building and leading a high-performing ITSM organization while establishing a robust SACM capability.
  • You will partner with Danaher and operating companies to drive standardization and operational excellence across the enterprise.
  • This position requires defining team roles, fostering accountability, and ensuring the CMDB serves as a trusted system of record.

Matching Summary

Match Score: 85

Danaher UK is seeking an ITSM Leader to build and lead a high-performing IT Service Management (ITSM) organization in Krakow, Poland. The ideal candidate will have extensive experience in service management and a strong background with ServiceNow, focusing on establishing a robust Service Asset and Configuration Management (SACM) capability. This role emphasizes leadership, collaboration, and the adoption of best practices across ITSM processes.

Skills & Requirements

Must-have

  • 10 years service management experience
  • ServiceNow CMDB architecture expertise
  • ITIL framework application knowledge
  • Team building and leadership skills
  • SACM strategy and governance execution

Nice-to-have

  • ITOM capabilities integration experience
  • Common Service Data Model familiarity
  • Intermediate ITIL certification preferred
  • Continuous improvement culture champion
  • Cross-functional collaboration ability

Key Requirements

  • BS or BA degree in STEM-related field
  • Minimum 10 years in service management or IT leadership
  • Extensive hands-on experience with ServiceNow
  • Proven track record maturing SACM practices
  • Strong analytical mindset for data quality

Work Rights

Not specified

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