Member Success Agent – German & English (part‑time)

Dynata

United Kingdom
Hybrid
Fluent german and english communication
Customer service experience
Problem solving and escalation
The Member Support team is responsible for delivering excellent customer service to panelists participating in market research surveys

Job Summary

  • The Member Support team is responsible for delivering excellent customer service to panelists participating in market research surveys.
  • Responsibilities include problem solving, ensuring timely resolution or escalation of requests, and communicating promptly on progress.
  • The company offers a competitive salary, bonus scheme, and a generous benefit package including health cash plans, life assurance, and learning opportunities.

Matching Summary

The Member Support team is responsible for delivering excellent customer service to panelists participating in market research surveys.

Skills & Requirements

Must-have

  • Fluent German and English communication
  • Customer service experience
  • Problem solving and escalation
  • Computer literate with Microsoft Office

Nice-to-have

  • Proactive and motivated team player
  • Positive attitude and enthusiasm
  • Continuous improvement mindset
  • Spirit of cooperation and helpfulness

Key Requirements

  • 2 years customer service experience
  • Expert or native German proficiency
  • Advanced English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter