This role is responsible for managing direct and indirect renewals to drive high net and gross renewal rates within a designated book of business
Job Summary
This role is responsible for managing direct and indirect renewals to drive high net and gross renewal rates within a designated book of business.
The team focuses on delivering cutting-edge communication solutions while proactively engaging customers to mitigate cancellation risks and promote platform adoption.
As a quota-carrying position, the incumbent must forecast weekly and quarterly opportunities, risks, and upsell potential using revenue operations platforms like Clari.
Matching Summary
This role is responsible for managing direct and indirect renewals to drive high net and gross renewal rates within a designated book of business.
Skills & Requirements
Must-have
Native Japanese language skills
3+ years SaaS or Cloud experience
Renewal sales and retention management
Customer churn forecasting and pipeline management
Cross-functional collaboration with CSMs and Sales
Nice-to-have
Business fluency in English
Experience with Salesforce CRM and Clari
Strong presentation and verbal communication skills
Proficiency in Zuora and ServiceNow
LinkedIn presence and social media proficiency
Key Requirements
Native Japanese proficiency required
Minimum 3 years in SaaS/Cloud industry
BS/BA degree preferred
Experience in sales, customer success, or renewals