Chef De Service, Centre De Réponse À La Clientèle / Manager Customer Response Centre
Airbus Canada Limited Partnership
Mirabel, Quebec, Canada
Attractive salary; annual bonus available; group i...
Hybrid
10 years aircraft engineering experience
10 years team management experience
Knowledge of aircraft systems and structures
This role involves leading a 24/7 team of specialists to ensure rapid, high-quality responses to customers regarding the A220 fleet globally
Job Summary
This role involves leading a 24/7 team of specialists to ensure rapid, high-quality responses to customers regarding the A220 fleet globally.
The position requires managing operational activities, budgets, and performance while maintaining strong collaborative relationships with clients and internal teams.
Candidates will benefit from an attractive salary, annual bonus, hybrid working policy, and access to over 10,000 e-learning courses for professional development.
Matching Summary
This role involves leading a 24/7 team of specialists to ensure rapid, high-quality responses to customers regarding the A220 fleet globally.
Salary
Attractive salary; Annual bonus available; Group insurance, pension plan, and share purchase plan included
Skills & Requirements
Must-have
10 years aircraft engineering experience
10 years team management experience
Knowledge of aircraft systems and structures
Experience leading technical teams
Customer support experience in aviation
Nice-to-have
Strong interpersonal communication skills
Ability to work under pressure
Willingness to travel worldwide
Commitment to integrity and compliance
Key Requirements
Minimum 10 years in aircraft engineering or maintenance
Minimum 10 years in team management or supervision