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AcuityMD is seeking a Senior Director/AVP of Customer Success to lead a team focused on maintaining and expanding relationships with strategic accounts in the medical technology industry. The role emphasizes proactive engagement with customers to drive satisfaction and adoption of AcuityMD's platform, backed by a supportive remote work culture and attractive employee benefits.
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Job Summary
The Customer Success Leader will lead Customer Success Managers (CSMs) focused on the Strategic Segment ($1B+) accounts.
In this role, you will lead a team of 7+ CSMs responsible for owning renewals, generating adoption, and driving customer satisfaction.
We are hiring a team of high-caliber Enterprise SaaS and Medical Device customer success professionals to thoughtfully engage VPs, General Managers, and other corporate decision makers and end-users across the Medical Device Industry.
Matching Summary
Match Score: 75
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AcuityMD is seeking a Senior Director/AVP of Customer Success to lead a team focused on maintaining and expanding relationships with strategic accounts in the medical technology industry. The role emphasizes proactive engagement with customers to drive satisfaction and adoption of AcuityMD's platform, backed by a supportive remote work culture and attractive employee benefits.
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Skills & Requirements
Must-have
Lead Customer Success Managers
Drive customer retention and expansion
Engage with key customers
Monitor account health and user adoption
Partner with sales, product, and services
Nice-to-have
Experience in venture-backed growth stage
Passion for people development
Infectious energy and resiliency
Key Requirements
8+ years of experience in Customer Success or Account Management Enterprise SaaS
3+ years of experience leading high performing teams
Proven track record of exceeding retention and expansion quotas