Effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting
Job Summary
Effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.
Mine and combine multiple data sources (retail, consumer, market, demographic, etc.) to provide powerful, action-oriented recommendations to help drive the business in key categories.
Reporting to the I&A Lead for SSA, this role will support growth by partnering with the assigned brand/ category/ area of business and turning consumer and shopper insights into strategies and actions.
Matching Summary
Effectively manage consumer contacts to achieve consumer satisfaction and retain consumer loyalty, help turn voluntary consumer contacts into insights and actions, and oversee the consumer relations operations and lead reporting.
Skills & Requirements
Must-have
Contact center management
Consumer insights
Data analysis
Market research
Social media operations
Nielsen and Household-panel-data
Nice-to-have
Strategic thinking
People development
Cross-cultural collaboration
Brand tracking experience
Key Requirements
Min. 6 years working experience in commercial area
Min. 5 years market research experience
Bachelor’s degree (Social Science, Business Administration, Commerce or Marketing preferred)