Ref99592q_2026245141 - Service Desk/ Application Support - 0 To 2 Years - Pune (work From Office)
WNS Global Services (Australia) Pty Ltd
Pune, India
On-site
1-2 years experience in it service desk
Hands-on business application support
Structured ticketing and escalation environments
WNS Global Services is seeking a Service Desk/Application Support specialist in Pune, India, with 0 to 2 years of experience. The role involves providing advanced IT support for business applications and infrastructure, handling escalated incidents, and supporting junior analysts
Job Summary
The role involves providing advanced IT service desk support for business applications, systems, and infrastructure-related issues while handling escalated end-user incidents.
Candidates are expected to perform deep problem analysis, prioritize issues based on business impact, and support junior analysts to improve overall team capability.
WNS combines scale and expertise with AI-powered platforms to deliver intelligent, human-led solutions that create meaningful, measurable impact for clients across various industries.
Matching Summary
Match Score: 75
WNS Global Services is seeking a Service Desk/Application Support specialist in Pune, India, with 0 to 2 years of experience. The role involves providing advanced IT support for business applications and infrastructure, handling escalated incidents, and supporting junior analysts.
Skills & Requirements
Must-have
1-2 years experience in IT service desk
Hands-on business application support
Structured ticketing and escalation environments
Active Directory and Exchange Administration
Microsoft operating systems and Office environment
Nice-to-have
Strong problem analysis and diagnosis capability
Ability to work under pressure
Knowledge sharing with junior team members
Understanding of IP addressing and routing fundamentals