Competitive salary; bonus & benefits; not specifie...
Hybrid
Contact channel strategy
Transformation systems
Multi-million-pound programmes
The Director of Customer Services Transformation is a pivotal role in shaping the future of our UK Insurance (UKI) operations
Job Summary
The Director of Customer Services Transformation is a pivotal role in shaping the future of our UK Insurance (UKI) operations.
Lead the development of our operations strategy and transformation programmes, delivering outstanding customer experiences and driving cost efficiencies.
Benefits include a Management Bonus Scheme, excellent contributory pension, car allowance, family health insurance, life insurance, 25 days holiday, and flexible working.
Matching Summary
The Director of Customer Services Transformation is a pivotal role in shaping the future of our UK Insurance (UKI) operations.
Salary
Competitive Salary; Bonus & Benefits; Not specified
Skills & Requirements
Must-have
Contact channel strategy
Transformation systems
Multi-million-pound programmes
Emerging technologies like AI
£100m budget management
£2bn spend support
Nice-to-have
Executive level stakeholder management
Collaborative leadership style
Passion for improving customer outcomes
Key Requirements
Large-scale transformation for a customer contact-centre