Manager, Customer Success Management

rippling

Remote
Remote
Customer success management
Account management expertise
Team leadership and mentoring
Rippling is seeking a Manager for their Customer Success Management team, responsible for leading a team of Technical Account Managers (TAMs) to enhance customer relationships and optimize account strategies. The role is remote and requires a strong background in SaaS, customer success, and team management

Job Summary

  • The Customer Success team partners with strategic accounts to understand needs and ensure retention by turning customers into long-term champions.
  • This role involves managing a team of TAMs, developing account strategies, handling escalations, and collaborating cross-functionally to advocate for customer needs.
  • Rippling offers a competitive salary, bonus, benefits, and equity, and values a collaborative work environment with some in-office presence for local employees.

Matching Summary

Match Score: 85

Rippling is seeking a Manager for their Customer Success Management team, responsible for leading a team of Technical Account Managers (TAMs) to enhance customer relationships and optimize account strategies. The role is remote and requires a strong background in SaaS, customer success, and team management.

Skills & Requirements

Must-have

  • customer success management
  • account management expertise
  • team leadership and mentoring
  • customer strategy development
  • cross-functional collaboration
  • escalation management

Nice-to-have

  • experience in HR or Payroll
  • strong prioritization skills
  • fast paced environment adaptability
  • customer-obsessed mindset
  • building team culture

Key Requirements

  • 5+ years SaaS customer-facing experience
  • 2+ years management experience
  • expertise in customer success best practices
  • experience in HR, Payroll or Insurance Brokerage (bonus)

Work Rights

Not specified

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