Customer Service Manager

BBB Automotive

Chesterfield, MI, United States
**
5-7 years customer service management experience
Manage real-time team performance and kpis
Coach and develop customer service representatives
** The Customer Service Manager position at BBB Automotive in Chesterfield, MI, involves overseeing day-to-day customer service operations while ensuring an excellent customer experience and effective team management. The ideal candidate will possess strong leadership skills and a customer-focused mindset, with experience in managing performance metrics and improving team productivity. **

Job Summary

  • The Customer Service Manager leads day-to-day operations at a single facility while ensuring excellent customer experiences and accurate order processing.
  • This role requires a hands-on approach to coaching the team, monitoring real-time performance metrics, and personally resolving escalated issues.
  • TERREPOWER offers purpose-driven work focused on sustainable manufacturing and extending the life of essential automotive products.

Matching Summary

Match Score: 75

** The Customer Service Manager position at BBB Automotive in Chesterfield, MI, involves overseeing day-to-day customer service operations while ensuring an excellent customer experience and effective team management. The ideal candidate will possess strong leadership skills and a customer-focused mindset, with experience in managing performance metrics and improving team productivity. **

Skills & Requirements

Must-have

  • 5-7 years customer service management experience
  • Manage real-time team performance and KPIs
  • Coach and develop customer service representatives
  • Handle escalated customer issues personally
  • Drive accountability and performance standards

Nice-to-have

  • Strong knowledge of sales principles and techniques
  • Experience with call control and account development
  • Awareness of industry trends in customer service
  • Ability to build lasting customer relationships
  • Cross-functional collaboration with engineering and operations

Key Requirements

  • BS/BA preferred in Business or Logistics
  • 5-7 years experience as Customer Service Manager or Supervisor
  • Proven ability to manage KPIs in fast-paced environments

Work Rights

Not specified

Tailored Resume

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