The Director of Incident Management will lead the global Incident Management function within F5's Distributed Cloud (XC) business
Job Summary
The Director of Incident Management will lead the global Incident Management function within F5's Distributed Cloud (XC) business.
This role is responsible for overseeing the lifecycle of major incidents impacting F5 XC services, ensuring rapid resolution and minimal business disruption.
The position offers an annual base pay range of $196,800.00 - $295,200.00 along with potential incentive compensation and benefits.
Matching Summary
The Director of Incident Management will lead the global Incident Management function within F5's Distributed Cloud (XC) business.
Salary
Base: $196,800.00 - $295,200.00; Bonus/Equity: Incentive compensation, bonus, restricted stock units offered; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
10+ years IT operations experience
5+ years leadership in incident management
Cloud-native or distributed environment expertise
SaaS and multi-cloud architecture knowledge
Cybersecurity principles understanding
ITIL and ISO/IEC 27035 framework familiarity
Nice-to-have
Strategic thinking and operational excellence
Ability to lead under pressure
Strong stakeholder management skills
Commitment to continuous improvement
Innovation mindset
Key Requirements
Bachelor's degree in Computer Science or related field
Advanced degree preferred
ITIL Expert, CISM, or equivalent certification preferred
Proven experience managing major incidents in cloud environments