You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions
Job Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
You will be responsible for handling queries from employees, customers, and vendors of our client organizations while ensuring seamless, personalized interactions.
In this role you are required to do analysis and solving of increasingly complex problems.
Matching Summary
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
Skills & Requirements
Must-have
Next Generation Customer Operations
Inbound Sales Management
handle escalations and complaints
closing fault and complaints within SLAs
blended support process
US region service delivery
night shift availability
Nice-to-have
Agility for quick learning
Ability to manage multiple stakeholders
Ability to perform under pressure
Detail orientation
Strong analytical skills
Key Requirements
5 to 8 years experience
Any Graduation
strong communication and service skills
Strong problem-solving and critical/logical thinking abilities