At atWork Australia, work is meaningful as they connect people and business so both can thrive, supporting people living with disability, injury, or health conditions since 2003
Job Summary
At atWork Australia, work is meaningful as they connect people and business so both can thrive, supporting people living with disability, injury, or health conditions since 2003.
The role involves receiving inbound enquiries, providing clear explanations and solutions, and ensuring exceptional service while meeting customer service standards and compliance requirements.
Employees enjoy benefits including 12 weeks paid parental leave, career development pathways, wellbeing initiatives, fitness passport, salary packaging, and a supportive, inclusive workplace culture.
Matching Summary
At atWork Australia, work is meaningful as they connect people and business so both can thrive, supporting people living with disability, injury, or health conditions since 2003.
Skills & Requirements
Must-have
Inbound phone enquiry handling
Customer service standards compliance
Stakeholder liaison and communication
Documentation and compliance adherence
KPI achievement including call metrics
Technology aptitude and system learning
Nice-to-have
Empathetic problem solving
Active listening and de-escalation skills
Team collaboration and communication
Experience with people overcoming challenges
Friendly phone manner
Driven to understand client needs
Key Requirements
Australian Citizen or Permanent Resident
Experience in face-to-face customer service desirable