Problem Manager

Kyndryl

Kochi, India
On-site
Major incident management
Problem management processes
Root cause analysis
Kyndryl is seeking a Problem Manager to oversee Major Incident and Problem Management processes in Kochi, India. The ideal candidate will be responsible for ensuring effective communication, leading incident resolution efforts, and driving process improvements while thriving in a supportive and inclusive work culture

Job Summary

  • Ensuring that customer communications, triage, 3rd party escalations and service resolution are all managed with urgency, care & professionalism.
  • Lead activities related to the implementation of Major Incident and Problem Management processes across the organization.
  • Drive root cause identification and develop actionable and well-defined corrective/preventative action plans.

Matching Summary

Match Score: 85

Kyndryl is seeking a Problem Manager to oversee Major Incident and Problem Management processes in Kochi, India. The ideal candidate will be responsible for ensuring effective communication, leading incident resolution efforts, and driving process improvements while thriving in a supportive and inclusive work culture.

Skills & Requirements

Must-have

  • Major Incident Management
  • Problem Management processes
  • Root Cause Analysis
  • Service Level Agreements (SLAs)
  • Change Management process
  • Patch management process

Nice-to-have

  • AI-powered insight
  • customer communications
  • 3rd party escalations
  • business continuity or disaster recovery (DR) plans
  • Technical and Business Management Bridge calls
  • lessons learned
  • corrective/preventative action plans
  • alternate technologies and automation
  • knowledge articles
  • Change Advisory Board (CAB) meetings

Key Requirements

  • Experience in Major Incident and Problem Management
  • Experience with Change Management process
  • Experience with Patch management process

Work Rights

Not specified

Tailored Resume

Cover Letter