Base: $32.00 - $35.00 ph; bonus/equity: not specif...
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3-5 years support specialist experience
Vmware o365 backup desktop troubleshooting
Microsoft mac and virtual services knowledge
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New Era Technology is seeking a Tier 2 ITMS Support Specialist to provide high-quality technical services, including troubleshooting and support for network technologies. The ideal candidate will have 3-5 years of relevant experience and a strong focus on customer satisfaction while working in a team-oriented environment.
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Job Summary
The position offers full benefits including medical, dental, vision, and a 401K match along with generous PTO.
Candidates must demonstrate superior proficiency in troubleshooting server, PC, desktop, VM, and client/server issues.
The role involves delivering high-quality IT technical services including consulting, remote troubleshooting, and migration services.
Matching Summary
Match Score: 75
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New Era Technology is seeking a Tier 2 ITMS Support Specialist to provide high-quality technical services, including troubleshooting and support for network technologies. The ideal candidate will have 3-5 years of relevant experience and a strong focus on customer satisfaction while working in a team-oriented environment.
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Salary
Base: $32.00 - $35.00 per hour; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401K match, 7 holidays + PTO
Skills & Requirements
Must-have
3-5 years support specialist experience
VMware O365 backup desktop troubleshooting
Microsoft Mac and Virtual services knowledge
Ticketing systems and tracking work experience
Customer facing role in MSP environment
Nice-to-have
Strong team collaboration skills
Excellent documentation skills
Process improvement initiative participation
Clear written communication for updates
Key Requirements
3-5 years as a Support Specialist
2+ years in customer facing role
2+ years working with SaaS products
Authorized to work in the United States without sponsorship