Service Manager / Assistant Service Manager (johor Bahru)
KONE International
Johor Bahru, Malaysia
On-site
High-quality maintenance operations
Customer satisfaction and efficiency
Safety and quality compliance
KONE International is seeking a Service Manager/Assistant Service Manager based in Johor Bahru, Malaysia, to oversee maintenance operations, ensure customer satisfaction, and maintain safety and quality standards. The ideal candidate should have at least five years of experience in service operations, preferably within the elevator or escalator industry, along with strong leadership and customer relationship management skills
Job Summary
The Service Manager plays a critical role in ensuring high-quality maintenance operations, customer satisfaction, and overall service efficiency.
This role is responsible for managing service operations, optimizing resources, and ensuring compliance with safety and quality standards.
KONE moves over one billion people every day and is a global leader in the elevator and escalator industry.
Matching Summary
Match Score: 85
KONE International is seeking a Service Manager/Assistant Service Manager based in Johor Bahru, Malaysia, to oversee maintenance operations, ensure customer satisfaction, and maintain safety and quality standards. The ideal candidate should have at least five years of experience in service operations, preferably within the elevator or escalator industry, along with strong leadership and customer relationship management skills.
Skills & Requirements
Must-have
High-quality maintenance operations
Customer satisfaction and efficiency
Safety and quality compliance
Service repair sales
Technician performance and development
Nice-to-have
Improving urban life flow
Collaborative working culture
Proactive and results-driven mindset
Key Requirements
Bachelor's degree in Engineering, Business, or related field
Minimum 5 years of experience in service operations
Strong leadership and people management skills
Excellent customer relationship management and communication abilities
Knowledge of safety regulations and industry standards