Technical Support Manager - Microsoft Cloud Program

INGRAM MICRO

Multiple Locations
Microsoft cloud support program
Azure and m365 expertise
Operational excellence
Shape the Future of Microsoft Cloud Support—at Global Scale by leading the Microsoft Cloud Support Program globally

Job Summary

  • Shape the Future of Microsoft Cloud Support—at Global Scale by leading the Microsoft Cloud Support Program globally.
  • Own the Microsoft cloud support program across Support, Engineering, Sales, and Go-to-Market, and lead the strategic partnership with Microsoft.
  • Build, mentor, and develop a high-performing, globally distributed support engineering team driving operational excellence.

Matching Summary

Shape the Future of Microsoft Cloud Support—at Global Scale by leading the Microsoft Cloud Support Program globally.

Skills & Requirements

Must-have

  • Microsoft Cloud Support Program
  • Azure and M365 expertise
  • operational excellence
  • customer-centric thinking
  • strategic influence
  • global support capabilities

Nice-to-have

  • building structure
  • navigating ambiguity
  • collaboration
  • innovation

Key Requirements

  • 7–10+ years cloud engineering/support experience
  • 3–5+ years leading technical teams
  • Deep Azure/M365 expertise
  • Diagnostics and observability tools experience
  • Proven cross-functional program leadership
  • Executive-level communication skills

Work Rights

Not specified

Tailored Resume

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