Manager, Customer And Employee Experience

Jetstar Airways

Melbourne, Australia
Not specified; not specified; benefits include dis...
On-site
Extensive senior people leadership experience
Proven capability resolving complex issues
Leading large frontline and leadership teams
This role requires strong, visible leadership across customer experience, employee engagement, and workforce performance to deliver safe and reliable airport operations

Job Summary

  • This role requires strong, visible leadership across customer experience, employee engagement, and workforce performance to deliver safe and reliable airport operations.
  • You will set clear strategies, embed service standards, and ensure frontline leaders are equipped to deliver against them through effective governance and coaching.
  • The Qantas Group offers amazing benefits including heavily discounted air travel, flexible leave options, and access to thousands of rewards.

Matching Summary

This role requires strong, visible leadership across customer experience, employee engagement, and workforce performance to deliver safe and reliable airport operations.

Salary

Not specified; Not specified; Benefits include discounted travel, flexible leave, and salary packaging

Skills & Requirements

Must-have

  • Extensive senior people leadership experience
  • Proven capability resolving complex issues
  • Leading large frontline and leadership teams
  • Partnering with executive leaders and HR
  • Experience leading change initiatives
  • Commercial acumen for productivity outcomes

Nice-to-have

  • Strong commitment to customer excellence
  • Clear influential communication skills
  • Creativity and passion encouraged
  • Diversity and inclusion focus

Key Requirements

  • Senior people leadership role experience
  • High-pressure environment conflict management
  • Executive partnership capability
  • Industrial relations experience

Work Rights

Not specified

Tailored Resume

Cover Letter