This position is responsible for supervising a team of engineers while resolving technical and operational problems for customers and Field Service Engineers remotely
Job Summary
This position is responsible for supervising a team of engineers while resolving technical and operational problems for customers and Field Service Engineers remotely.
The role involves performing recurring reviews of team performance, creating training plans, and ensuring proper support by scheduling PTO and field missions to meet customer demands.
TRUMPF values collaboration and mutual trust, creating an ideal framework for forward thinkers to boldly try new things and question the status quo.
Matching Summary
This position is responsible for supervising a team of engineers while resolving technical and operational problems for customers and Field Service Engineers remotely.
Skills & Requirements
Must-have
Extensive TRUMPF product knowledge
Minimum three years customer service experience
Two year technical school degree in Engineering
Ability to lift up to 50lbs
Working knowledge of SAP software
Nice-to-have
Forward thinkers with unconventional ideas
Collaboration and mutual trust culture
Experience with SIS Software system
Key Requirements
Minimum three years prior experience in customer service or technical concentration
Two year technical school degree with concentration in Engineering principles