Base: $15 ph; bonus/equity: not specified; benefit...
On-site
Exceptional customer service delivery
Front desk staff training and development
Billing issue resolution expertise
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service
Job Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
The Member Experience Manager will partner with department managers to train, motivate, and develop front desk staff while ensuring the facility remains clean and well-maintained.
Employees receive benefits including free membership for themselves and a family member, daily pay options, and comprehensive health insurance coverage.
Matching Summary
The primary purpose of this role is to create loyal, lifelong fans and exercise practitioners by delivering best-in-class service.
Salary
Base: $15 per hour; Bonus/Equity: Not specified; Benefits: Free membership, health insurance, 401(k) matching, daily pay
Skills & Requirements
Must-have
Exceptional customer service delivery
Front desk staff training and development
Billing issue resolution expertise
Facility cleanliness and safety maintenance
Member complaint handling with empathy
Nice-to-have
Proven fitness industry experience
Social media reputation management skills
Data-driven member satisfaction analysis
Collaborative team player mindset
Fast-paced environment adaptability
Key Requirements
Must obtain CPR certification within 30 days
Must attend EōS Ethos and Customer Service Training within 30 days