This role owns the end-to-end technical enablement program for Autodesk's Emerging Business Customer Success Support organization, driving team readiness and operational efficiency
Job Summary
This role owns the end-to-end technical enablement program for Autodesk's Emerging Business Customer Success Support organization, driving team readiness and operational efficiency.
Success is defined by measurable improvements in support performance metrics such as time-to-proficiency, case resolution effectiveness, and customer experience outcomes.
Autodesk offers a competitive compensation package including base salary, annual cash bonuses, stock grants, and comprehensive benefits to support employee well-being.
Matching Summary
This role owns the end-to-end technical enablement program for Autodesk's Emerging Business Customer Success Support organization, driving team readiness and operational efficiency.
Salary
Base: $78,000 - $140,360; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive health, financial, and wellness benefits
Skills & Requirements
Must-have
Scalable enablement program design
SaaS product knowledge translation
Instructional design expertise
Program management discipline
Learning Management Systems (LMS)
Cross-functional stakeholder collaboration
Nice-to-have
Agile or Scrum methodology experience
Global enablement program building
Influencing product strategy insights
Multimedia production tools proficiency
Role-based learning path development
Key Requirements
Experience designing scalable enablement programs in SaaS
Strong analytical skills for measuring enablement impact
Ability to translate complex technical information into learning experiences