Senior Technical Support Engineer

Yemen Jtx

Hybrid
3+ years of technical support experience
Bilingual in japanese and english
Experience with workday and salesforce
You will diagnose and troubleshoot highly technical software issues

Job Summary

  • You will diagnose and troubleshoot highly technical software issues.
  • Outstanding customer experience is ensured through strong communication.
  • The role involves collaboration with Development, QA, and other Technical Analysts.

Matching Summary

You will diagnose and troubleshoot highly technical software issues.

Skills & Requirements

Must-have

  • 3+ years of technical support experience
  • bilingual in Japanese and English
  • experience with Workday and Salesforce

Nice-to-have

  • strong communication skills
  • ability to nurture teamwork
  • eager to learn and grow

Key Requirements

  • proven ability in providing technical support for SaaS
  • experience with ticketing support systems
  • excellent analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter