Director - Client Accounts

Williams Lea by RRD

Columbus, OH, United States
Base: $88,100 to $141,000 py; bonus/equity: pyrtic...
On-site
Manage portfolio of multiple accounts
Lead and develop client teams
Ensure sla compliance and performance
The primary function is to ensure client teams meet or exceed service level agreements while providing operational oversight for smooth day-to-day performance

Job Summary

  • The primary function is to ensure client teams meet or exceed service level agreements while providing operational oversight for smooth day-to-day performance.
  • The role requires leading, developing, and empowering highly functioning client teams with a focus on structured succession planning and performance feedback.
  • RRD offers a comprehensive benefits package including medical, dental, vision, 401(k) with company match, paid time off, and tuition assistance.

Matching Summary

The primary function is to ensure client teams meet or exceed service level agreements while providing operational oversight for smooth day-to-day performance.

Salary

Base: $88,100 to $141,000 per year; Bonus/Equity: Participation in bonus, commission, or incentive program possible; Benefits: Medical, dental, vision, 401(k), PTO, disability, life insurance, parental leave, adoption assistance, tuition assistance

Skills & Requirements

Must-have

  • Manage portfolio of multiple accounts
  • Lead and develop client teams
  • Ensure SLA compliance and performance
  • Utilize Engage technology system
  • Financial management and P&L oversight
  • Negotiate contracts and renewals

Nice-to-have

  • Strategic account planning skills
  • Culture of continuous improvement
  • Structured succession planning experience
  • Cross-selling and up-selling initiatives
  • High-performance team environment

Key Requirements

  • Bachelor's degree or equivalent experience
  • Over 8 years of leadership experience
  • Minimum five years of financial management
  • At least one year business development experience
  • Proven track record in customer service intensive environments

Work Rights

Not specified

Tailored Resume

Cover Letter