Director, Technology Customer Success

JLL

Singapore, Singapore
Fully remote
Analytics and insights solutions
Technical project planning and execution
Service delivery management
Lead the deployment of successful analytics and insights solutions for prospective clients

Job Summary

  • Lead the deployment of successful analytics and insights solutions for prospective clients.
  • Manage all phases of service delivery for projects including analysis and design, configuration and build, testing and training, and deployment.
  • Support BAU processes with accounts and clients to build long term relationships for continuous improvements in analytics space.

Matching Summary

Lead the deployment of successful analytics and insights solutions for prospective clients.

Skills & Requirements

Must-have

  • Analytics and insights solutions
  • Technical project planning and execution
  • Service delivery management
  • Cross-functional team coordination
  • Stakeholder communication management
  • Product features and functionality understanding

Nice-to-have

  • Customer service focus
  • Self-motivated and autonomous
  • Navigate large matrix organization
  • Positive account and client sentiment

Key Requirements

  • IT project management experience
  • Software delivery management experience
  • CRE applications expertise
  • Business analysis and requirements gathering
  • Relationship management and communications skills

Work Rights

Not specified

Tailored Resume

Cover Letter