Reservations Coordinator

Ibis Cambridge Central Station

Cambridge, United Kingdom
Base: £13.45ph; bonus/equity: not specified; benef...
On-site
Previous experience in reservations or office roles within hospitality
Strong communication, organisational, and problem-solving skills
Fluent in english
Ibis Cambridge Central Station is seeking a Reservations Coordinator to ensure a smooth booking process and deliver excellent guest service. The ideal candidate will have experience in hospitality reservations, strong communication skills, and a passion for customer service

Job Summary

  • The mission is to create memorable moments for guests by connecting hearts from arrival to farewell.
  • The role involves responding promptly to guest enquiries via phone and email while guiding them to ideal room options.
  • Employees receive competitive pay of £13.45 per hour along with complimentary stays and career growth opportunities.

Matching Summary

Match Score: 85

Ibis Cambridge Central Station is seeking a Reservations Coordinator to ensure a smooth booking process and deliver excellent guest service. The ideal candidate will have experience in hospitality reservations, strong communication skills, and a passion for customer service.

Salary

Base: £13.45/hour; Bonus/Equity: Not specified; Benefits: Pension, additional holidays, free bonus breaks vouchers, employee advisory service

Skills & Requirements

Must-have

  • Previous experience in reservations or office roles within hospitality
  • Strong communication, organisational, and problem-solving skills
  • Fluent in English

Nice-to-have

  • Familiarity with Opera Cloud or similar systems
  • Positive attitude and professional appearance
  • Additional languages beyond English
  • Flexible with work hours

Key Requirements

  • Fluent in English
  • Previous hospitality reservations experience
  • Flexible work hours availability

Work Rights

Not specified

Tailored Resume

Cover Letter