Senior Engineer, Remote Support

Rockwell Automation

Cambridge, Canada
Base: $78,400.00-$117,600.00; bonus: 5% annual tar...
Hybrid
Bachelor's degree required
Rockwell factorytalk batch experience
Troubleshooting controllogix and studio5000
Rockwell Automation is seeking a Senior Engineer for Remote Support to assist customers in resolving application and product issues, particularly within their automation systems. The role requires a technical background in Rockwell's products and offers a hybrid work environment with competitive compensation and benefits

Job Summary

  • The role involves providing expert technical support to resolve application and product issues for Rockwell Automation customers globally.
  • Employees will utilize Knowledge-Centered Support methodology to document resolutions and contribute to customer satisfaction metrics.
  • The position offers a competitive salary range of $78,400 to $117,600 with comprehensive benefits including health insurance and retirement matching.

Matching Summary

Match Score: 85

Rockwell Automation is seeking a Senior Engineer for Remote Support to assist customers in resolving application and product issues, particularly within their automation systems. The role requires a technical background in Rockwell's products and offers a hybrid work environment with competitive compensation and benefits.

Salary

Base: $78,400.00-$117,600.00; Bonus: 5% annual target; Benefits: Health Insurance, RRSP/TFSA matching, Pension

Skills & Requirements

Must-have

  • Bachelor's Degree required
  • Rockwell FactoryTalk Batch experience
  • Troubleshooting ControlLogix and Studio5000
  • Knowledge-Centered Support methodology
  • Windows Server and SQL Server configuration

Nice-to-have

  • PlantPAx product expertise
  • Process Safety system knowledge
  • Customer-focused mindset
  • Creating knowledgebase articles
  • Shift coverage availability

Key Requirements

  • Bachelor's Degree
  • 8+ years of related experience
  • Hands-on experience with Rockwell Automation software suite

Work Rights

Not specified

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