Mainframe Technical Support Engineer

Broadcom

USA, United States
Base: $59,000 - $74,700; bonus/equity: discretiona...
Omni-channel technical support
Troubleshooting and root cause analysis
Customer relationship management
This position is responsible for providing omni-channel support for a product to ensure our customers achieve their desired business outcomes

Job Summary

  • This position is responsible for providing omni-channel support for a product to ensure our customers achieve their desired business outcomes.
  • Broadcom offers a competitive and comprehensive benefits package including medical, dental and vision plans, 401(K) participation with company matching, and employee stock purchase program.
  • Engineers are expected to deliver a superior customer experience by exhibiting core principles of empathy, expertise, value, and speed.

Matching Summary

This position is responsible for providing omni-channel support for a product to ensure our customers achieve their desired business outcomes.

Salary

Base: $59,000 - $74,700; Bonus/Equity: Discretionary annual bonus; Benefits: Medical, dental, vision, 401(K), ESPP, paid leave

Skills & Requirements

Must-have

  • Omni-channel technical support
  • Troubleshooting and root cause analysis
  • Customer relationship management
  • Knowledge capture and reuse
  • Case management and escalation
  • Lab environment replication

Nice-to-have

  • Proactive customer engagement
  • Growth mindset and professional development
  • Teamwork and collaboration
  • Excellent communication skills
  • Multilingual abilities

Key Requirements

  • Bachelor's Degree in Computer Science or related discipline
  • 0-2 years related professional experience
  • Preferred Broadcom product proficiency
  • Preferred relevant certifications (Oracle, MCSE, DB2, Unix, SMP/E, CNE)
  • Availability for on-call rotation afterhours and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter