Strategic Customer Success Engineer - Us

Fingerprint

Remote, US
Base: $150,000 – $170,000; bonus: 20% (ote $180,00...
Remote
7+ years customer success or solutions engineering experience
Strong hands-on javascript debugging and integration skills
Proficiency with restful apis and web services
The role serves as the primary technical point of contact for enterprise customers to ensure maximum value from Fingerprint's fraud detection products

Job Summary

  • The role serves as the primary technical point of contact for enterprise customers to ensure maximum value from Fingerprint's fraud detection products.
  • Candidates will lead technical onboarding, provide ongoing troubleshooting, and advocate for customer needs within the company to drive product adoption.
  • Fingerprint is a globally dispersed, 100% remote company backed by top-tier investors including Craft Ventures and Nexus Venture Partners.

Matching Summary

The role serves as the primary technical point of contact for enterprise customers to ensure maximum value from Fingerprint's fraud detection products.

Salary

Base: $150,000 – $170,000; Bonus: 20% (OTE $180,000 - $204,000); Benefits: Not specified

Skills & Requirements

Must-have

  • 7+ years customer success or solutions engineering experience
  • Strong hands-on JavaScript debugging and integration skills
  • Proficiency with RESTful APIs and web services
  • Advanced SQL skills with PostgreSQL experience
  • Experience with SaaS enterprise software environments

Nice-to-have

  • Experience deploying serverless functions
  • Familiarity with Cloudflare Workers or AWS Lambda
  • Knowledge of SDK languages like Go, Node.js, Python, PHP, C#, Java
  • Ability to thrive in ambiguous, fast-paced remote environments
  • Experience working with open-source projects

Key Requirements

  • Bachelor's degree in Computer Science or related field preferred
  • US-based residency required
  • Proficiency with macOS and remote collaboration tools

Work Rights

Must be US-based

Tailored Resume

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