Senior Service Support Engineer

Korber AG

On-site
5 years it service management experience
Bachelor's degree in it or related field
Strong knowledge of itil frameworks
The Senior Service Support Engineer will oversee IT service support functions and ensure effective delivery of services

Job Summary

  • The Senior Service Support Engineer will oversee IT service support functions and ensure effective delivery of services.
  • This role requires managing incident and problem processes while leading major incident calls to maintain high service quality.
  • Candidates must have strong analytical skills and the ability to coordinate with various stakeholders for seamless service integration.

Matching Summary

The Senior Service Support Engineer will oversee IT service support functions and ensure effective delivery of services.

Skills & Requirements

Must-have

  • 5 years IT service management experience
  • Bachelor's degree in IT or related field
  • Strong knowledge of ITIL frameworks
  • Experience with ServiceNow tooling
  • Fluent English communication skills

Nice-to-have

  • Workflow and automation tooling experience
  • ITIL certification preferred
  • Leadership experience managing teams
  • Process improvement best practices
  • Fast-paced dynamic environment adaptability

Key Requirements

  • Minimum 5 years IT service management experience
  • Bachelor's degree in Information Technology or Computer Science
  • Fluency in English required
  • Experience with ServiceNow platform

Work Rights

Not specified

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