Customer Account Specialist Iii, Customer Assistance
TD
London, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Hybrid
Inbound and outbound customer calls
Knowledge of td banking products
Problem resolution at first contact
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet unique banking needs
Job Summary
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet unique banking needs.
TD offers a competitive benefits plan, regular development conversations, and mentoring programs to help colleagues grow and thrive both at work and at home.
After completing in-person training, most work will be performed remotely with occasional on-site team events, supporting a flexible and hybrid work environment.
Matching Summary
You’ll support customers through inbound and outbound calls, delivering legendary customer service by providing tailored advice to meet unique banking needs.
Salary
Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Health, well-being, savings, retirement, paid time off, banking discounts
Skills & Requirements
Must-have
Inbound and outbound customer calls
Knowledge of TD banking products
Problem resolution at first contact
Digital literacy with multiple devices
Flexible business hours and hybrid work
Nice-to-have
Empathy in customer interactions
Ability to multitask efficiently
Positive attitude under pressure
Team collaboration and independence
Ongoing training and development
Key Requirements
High School Diploma or equivalent
Previous collection or banking experience preferred